Refund & Return Policy


Refund & Return Policy for BIMMERLY

Effective Date: [Insert Date]
Website: https://bimmrly.com
Email: bimmrly@gmail.com
Phone: 0770691886
Address: București, Romania

1. Overview

At BIMMERLY, we strive to ensure our customers are satisfied with their purchases.
If you are not completely happy with your order, this policy explains how to request a return, refund, or exchange.

2. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, unworn, and in its original packaging.

  • You contact us within 14 days of receiving the order.

  • Proof of purchase (order confirmation or receipt) is provided.

Non-returnable items include:

  • Gift cards

  • Discounted or clearance items

  • Custom-made or personalized products

  • Digital products (such as downloadable content)

3. Return Process

  1. Email us at bimmrly@gmail.com with your order number and reason for return.

  2. Once approved, you will receive instructions and the return address.

  3. Ship the item(s) back to us within 7 days of approval.

Note: Customers are responsible for return shipping costs unless the product is faulty or damaged.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days and credited back to your original payment method.

  • Shipping fees are non-refundable, unless the error was on our part (e.g., incorrect or defective item).

5. Exchanges

We allow exchanges for items of equal or lesser value, subject to stock availability.
To arrange an exchange, contact us at bimmrly@gmail.com within 14 days of receiving your order.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately at bimmrly@gmail.com with photos of the item and packaging.

  • We will cover the cost of return shipping and provide a full refund or a replacement.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account.

  2. Contact your bank or credit card company, as processing times may vary.

  3. If you still need help, email us at bimmrly@gmail.com.

8. Contact Us

For questions or assistance with returns and refunds, reach out to:

BIMMRLY Customer Support
Email: bimmrly@gmail.com
Phone: 0770691886
Address: București, Romania